Privacy Policy

Effective date: May 11, 2026
Last updated: May 11, 2026

VividHarbor AI Assistant ("we", "our", "us") provides a WordPress plugin and related hosted services required for plugin functionality, including admin.vividstack.dev and widget.vividstack.dev.

What this policy covers

This policy applies to plugin users and self-serve trial/subscription usage associated with the plugin. It does not replace terms in any separately negotiated dedicated or enterprise agreement.

Information we collect

• Account and tenant details (for example email, tenant identifiers, billing status).
• Connection/configuration data (site domain, widget settings, allowlist state).
• Chatbot usage data (questions, responses, timestamps, language/diagnostic metadata).
• Uploaded knowledge documents used to ground responses.
• Security and operations logs.

How we use information

• Operate and secure the plugin-connected chatbot service.
• Provide tenant connection, allowlisting, configuration, and analytics.
• Improve service reliability and prevent abuse.
• Support billing and subscription lifecycle workflows.

Data sharing

We do not sell personal information. We may share data with infrastructure, AI/LLM, and payment providers as needed to operate the service, and with authorities when legally required.

Data retention and security

We retain data only as long as reasonably needed for operations, security, compliance, and contractual obligations. We use reasonable technical and organizational safeguards, including HTTPS and access controls.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. For requests, contact: privacy@vividstack.dev.

Contact

Company: Vividstack LLC
Email: privacy@vividstack.dev